Shipping Options
U.S. Domestic Orders
Please allow 1-7 business days to process your order. We offer UPS Ground standard shipping. Delivery options for PO Box addresses & U.S. military base locations available.
International Orders
Please allow 1-7 business days to process your order. International shipping provided by DHL and standard rates apply
Order Processing Time
Please allow up to 1-7 business days for us to process your order. All orders processed after 3pm PST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm PST will continue processing on the following business day.)
Incorrect Shipping Information
If a package is returned to Naati Beauty LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Naati Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, no edits or cancellations can be made.
Once an order has been submitted, no edits or cancellations can be made.
Lost or Stolen Packages
Naati Beauty LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Naati Beauty LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit a ticket with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Naati Beauty reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. We will send out all available items and provide a store credit for the items that are currently unavailable.